I contacted this business by email and received a reply promptly. They followed this up with a detailed phone call about cleaning my three Hunter Douglas Luminette blinds. They gave me an accurate estimate over the phone. They also gave me detailed instructions so that I could bring my blinds into the shop, rather than having to pay for them to come pick them up. My blinds were done quickly, and turned out better than I could have hoped for. This business was helpful and very professional. I highly recommend them. -Beth K